Frequently Asked Questions

Our supported accommodation homes are located in Hayes, Middlesex, London, in residential areas close to Hayes Town Centre. This provides practical access to local shops, banks, public transport links, leisure facilities, education options, and open outdoor spaces. Location matters for rehabilitation, and we actively support our service users to use community resources safely, with structure and risk-aware planning tailored to each resident.

Referrals are accepted via local authority Adult Social Care teams. Once we receive referral information, the manager reviews the risks, needs, and placement goals to confirm suitability and capacity. Where appropriate, we liaise with key professionals to ensure the proposed placement matches the client’s history, risk profile and support requirements.

Our Tenancy-Focused Supported Living provide supported living in small-occupancy residential homes designed to feel like a home. Residents have a tenancy-focused placement with 24/7 support aimed at developing independence, sustaining a stable living environment, and supporting rehabilitation.

Yes. We support clients with forensic or offending histories where supported accommodation is clinically and socially appropriate and risks can be managed safely within our model. We work closely, forensic outreach teams, CMHTs, and social care to ensure risk information is shared appropriately and that support planning aligns with conditions, expectations, and rehabilitation goals.

No. We do not provide hands-on personal care. We provide encouragement, prompting, and supervision for personal hygiene and self-care tasks, supporting service user to build routines and independence.

Yes. Our homes are designed to feel like a home and support a calm, stable environment with small occupancies. This model can be particularly beneficial for service user who require a safer, more structured setting that supports recovery and rehabilitation, while still enabling community access and independent living skill development.

We help service user understand and apply for benefits, manage essential paperwork, and attend relevant appointments. This support can be critical to tenancy sustainment and stability because it reduces crisis points linked to finances and administrative stress. We work in a structured way that encourages independence rather than long-term dependence, while ensuring tasks are completed safely and accurately.

Yes, where appropriate. We support service user to develop personal, social, and vocational skills and to engage with education or training pathways. We also support work-readiness goals, volunteering, and structured activity as part of a broader plan to build independence and reduce social exclusion. Progress is supported through routine-building, practical coaching, and coordinated planning with relevant professionals.

You can contact Broaden Horizon Ltd to discuss suitability, vacancies, or referral requirements by calling 020 8797 9174 or emailing contact@broadenhorizon.co.uk. Our address is 112 Bedford Avenue, Hayes, London, UB4 0DU.